Emergys Managed Infrastructure and Services contract consists of the following building blocks:
The Order Form is your ordering document to subscribe to Emergys Managed Infrastructure and Services. It states the commercial terms and lays out the structure of the Agreement.
The order form(s) will be provided to you by your Emergys Representative based on your order.
GENERAL TERMS & CONDITIONS:
The General Terms and Conditions document (GTC) describes essential legal terms that apply to the Infrastructure and Managed Services.
Download General Terms and Conditions
The Support Policy is a part of the Emergys Managed Infrastructure and Services Agreement between Emergys and the Client. It describes the Support Scope, Support Mechanism and SLAs provided by Emergys for the Managed Infrastructure and Services.
Download Support Policy
ACCEPTABLE USAGE POLICY:
The Acceptable Usage Policy is a part of the Emergys Managed Infrastructure and Services Agreement between Emergys and the Client. It enumerates the acceptable use of the services provided by Emergys and also specifies the consequences on failure to comply with the Policy.
Download Acceptable Usage Policy